Task 1: Role Evaluation Activity: Research your own role and responsibilities in effective information management within a health and social care setting. Identify any gaps in your knowledge or skills related to handling information.

Section One

Task 1: Communication Skills Evaluation

Activity:

Research and identify at least 3 different communication skills, methods and models.

Evaluate each one and describe the circumstances in which they may be most appropriately used in a health and social care setting.

Create a presentation or document highlighting your findings and recommendations.

English: research and presentation

Digital skills: presentation creation

Task 2: Conflict Management Models

Activity:

Compare and contrast two different models of conflict management and conflict resolution.

Analyse the key components of each model and provide examples of how they can be applied in a workplace scenario.

Reflect on a scenario where you have managed conflict and evaluate skills that underpin conflict management and conflict resolution techniques

Develop a flowchart illustrating the steps involved in each model.

Task 3: Overcoming Communication Barriers

Activity:

Identify at least 5 barriers to effective communication in the workplace.

Develop strategies to overcome each barrier and provide real-life examples of how these strategies can be applied.

Reflect a scenario where you demonstrated overcoming a communication barrier with a colleague.

Task 4: Communication Skills Analysis

Activity:

You are required to complete a written analysis on how communication skills underpin the achievement of positive outcomes for individuals and others, the leadership and management of teams and sustainable relationships and partnerships in health and social care settings.

Section Two

Task 1: Role Evaluation

Activity:

Research your own role and responsibilities in effective information management within a health and social care setting.

Identify any gaps in your knowledge or skills related to handling information.

Task 2: Data Breach Response

Activity:

Explore different scenarios or reflect on an example from your practice of data breaches in a health and social care setting.

Create a step-by-step guide on how to respond to a data breach, including reporting procedures.

Task 3: Business Continuity Plan

Activity:

Investigate the importance of a business continuity plan in ensuring data and cyber security within a service.

Develop a proposal on how to initiate your service’s business continuity plan.

Task 4: Training Needs Analysis

Activity:

Conduct a training needs analysis for your team in relation to handling information.

Create a training plan to address the identified needs. (you may have one already that you can use for this activity)

Section Three

Task 1: Analyse Comments And Complaints Relationship

Activity:

Research and identify a real-life case study of a comment or complaint in an adult care setting. (you may have an example from your own experience)

Analyse how the management of this comment or complaint relates to risk management and safeguarding practices.

Task 2: Review Regulatory Requirements

Activity:

Search online for the regulatory requirements related to managing comments and complaints in adult care.

Create a comparison chart between the regulatory requirements, codes of practice and guidance related to this topic.

Task 3: Understanding Reluctance To Raise Comments

Activity:

List potential reasons why individuals using services may be reluctant to raise comments or complaints.

Develop strategies to address these reasons and encourage service users to voice their concerns.

Task 4: Continuous Improvement Approaches

Activity:

Brainstorm attitudes and approaches that can help ensure comments and complaints lead to continuous service improvement

Create an action plan outlining steps to implement these attitudes and approaches in a care setting.

Criteria Covered

Unit 14 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 3.4

Unit 15 1.1, 1.2, 1.3, 2.3

Unit 11 1.1, 1.2, 1.3, 1.4