First, read Chapters 2, 3, and 4 in The Essential Workplace Conflict Handbook, regarding how diversity and inclusion (Chapter 2) and team building (Chapter 3) inform your understanding of the Define piece of the DMAIC process model. Chapter 4 moves into an examples-based consideration of the problem definition, from a narrative perspective. In your initial […]
First, read Chapters 2, 3, and 4 in
The Essential Workplace Conflict Handbook, regarding how diversity and inclusion (Chapter 2) and team building