Scenario

ImportantParcel is a long-established national parcel and package delivery service.

ImportantParcel is now finding it difficult to attract, recruit and retain staff throughout the organisation. You have just started in your new role of People Manager and have been asked to report to senior leaders on how these issues can be addressed. In preparation, you write answers to the 10 questions below.

To help the reader, please make use of headings and assessment criteria references to signpost the assessment criteria being addressed.

 

1.    New entrants to the parcel delivery market and other labour market competitors have adversely affected ImportantParcel’s ability to compete in labour markets. Explain how ImportantParcel can strategically position themselves in competitive labour markets. (AC 1.1)

 

2.    Explain the impact of changing labour market conditions on resourcing decisions at ImportantParcel. (AC 1.2)

 

3.    You are aware that workforce planning has not been carried out in the past and decide to persuade the senior leadership team that this activity is worth doing. Analyse the impact of effective workforce planning, making clear how ImportantParcel could benefit from this activity. (AC 2.1)

 

4.    To strengthen your argument to introduce workforce planning, evaluate techniques that can be used to support the process of workforce planning. (AC 2.2)

 

5.    Currently, vacancies are advertised on ImportantParcel’s website. Line managers then interview shortlisted applicants. You feel that these are suitable recruitment and selection methods to use but want to broaden the methods used. Evaluate the strengths and weaknesses of two different recruitment methods and two different selection methods. (AC 2.3)

 

6.    On examining employee turnover rates, you feel the rate is higher than it should be, and higher than internal targets. To try to understand this further, discuss differences between avoidable and unavoidable turnover and differences between push and pull factors. (AC

3.1)

 

7.    Retention of warehouse staff is an issue, as there are many labour market competitors. Compare the following retention approaches: realistic job previews; induction; job enrichment; and reward. (AC 3.2)

 

8.    To influence the senior leadership team to accept that employee turnover should be addressed, explain the impact of dysfunctional employee turnover. (AC 3.3)

 

9.    ImportantParcel employs the majority of employees on permanent, full-time contracts. You feel these contracts have their place, but it is time to consider whether other types of contractual arrangements could be beneficial to the organisation, especially when demand for delivery services increases and decreases. Assess the suitability of permanent, full-time contracts for delivery drivers as well as two other types of contracts. (AC 4.1)

10.  At present, an ad hoc approach is taken to onboarding and typically involves the line manager ensuring new starter forms are completed and health and safety training provided. You identify that onboarding can be improved but first need to convince others that investment in this area is worthwhile. Explain the benefits of effective onboarding.

(AC 4.2)

 

 

•        Written responses to each of the 10 questions with reference to the scenario above.   •        Approximately 3900 words in total, refer to CIPD word count policy.

Your evidence must consist of:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    

Assessment Criteria Evidence Checklist 

You may find the following checklist helpful to make sure that you have included the required evidence to meet the task. This is not a mandatory requirement as long as it is clear in your submission where the assessment criteria have been met.

Assessment criteria
		Evidenced Y/N	Evidence reference
1.1	Explain how organisations strategically position themselves in competitive labour markets.
1.2	Explain the impact of changing labour market conditions on resourcing decisions.
2.1	Analyse the impact of effective workforce planning.
2.2	Evaluate the techniques used to support the process of workforce planning.
2.3	Evaluate the strengths and weaknesses of different methods of recruitment and selection to build effective workforces.
3.1	Discuss factors that influence why people choose to leave or remain in organisations.
3.2	Compare different approaches to retaining people.
3.3	Explain the impact of dysfunctional employee turnover.
4.1	Assess suitable types of contractual arrangements dependent on specific workforce need.
4.2	Explain the benefits of effective onboarding.

 

   

 

 

 

5HR02 

Talent management and workforce planning 

Assessment Criteria marking descriptors.

Assessors will mark in line with the following assessment criteria (AC) marking descriptors, and will indicate where the learner sits within the marking band range for each AC.  

Assessors must provide a mark from 1 to 4 for each assessment criteria within the unit. Assessors should use the mark descriptor grid as guidance so they can provide comprehensive feedback that is developmental for learners. Please be aware that not all the mark descriptors will be present in every assessment criterion, so assessors must use their discretion in making grading decisions.

The grid below shows the range for each unit assessment result based on total number of marks awarded across all assessment criteria.  

To pass the unit assessment learners must achieve a 2 (Low Pass) or above for each of the assessment criteria.

The overall result achieved will dictate the outcome the learner receives for the unit, provided NONE of the assessment criteria have been failed or referred. 

Please note that learners will receive a Pass or Fail result from the CIPD at unit level. Referral grades can be used internally by the centre.

 

Overall mark	Unit result
0 to 19	Fail
20 to 25	Low Pass
26 to 32	Pass
33 to 40	High Pass

Marking Descriptors

Mark	Range	Descriptor
1	Fail	The response DOES NOT demonstrate sufficient knowledge, understanding or skill (as appropriate) to meet the AC. Insufficient examples included where required to support answer. Insufficient or no evidence of the use of wider reading to help inform answer. Presentation or structure of response is not appropriate and does not meet the requirement of the question/assessment brief.
2	Low Pass	The response demonstrates an acceptable level of knowledge, understanding or skill (as appropriate) to meet the AC.   Sufficient acceptable examples included where required to support answer. Sufficient evidence of appropriate wider reading to help inform answer. Satisfactory in-text referencing. Answer is acceptable but could be clearer in responding to the question/task and presented in a more coherent way. Required format adopted but some improvement required to the structure and presentation of the response.
3	Pass	The response demonstrates a good level of knowledge, understanding or skill (as appropriate) to meet the AC. Includes confident use of examples, where required to support the answer. Good evidence of appropriate wider reading to help inform answer.  A good standard of in-text referencing. Answer responds clearly to the question/task and is well expressed. Presentation and structure of response is appropriate for the question/task.
4	High Pass	The response demonstrates a wide and confident level of knowledge, understanding or skill (as appropriate) to meet the AC. Includes strong examples that illustrate the points being made and support the answer. Considerable evidence of appropriate wider reading to inform answer. An excellent standard of in-text referencing. Answer responds clearly to the question/task and is particularly well expressed or argued. Presentation and structure of response is clear, coherent, and responds directly to the requirements of the question/task.